Thank you for shopping with Lambert Home! We so appreciate your business and support on the products we’ve worked so hard to curate for you. To ensure clarity, we have created the below policies for our online store.

SHIPPING POLICY

Shipping times may vary depending on product type. Some of our furniture pieces are made to order and, therefore, may have longer lead times. You will receive an email when your order has shipped.

If you have questions relating to an online order delivery time, contact purchaser@lamberthome.com.

RETURN POLICY

1. General Policy
   All sales from our online storefront(s) are final. We are not able to offer refunds for any digital products or services purchased from Lambert Home. 

2. Digital Products
   Due to the nature of digital products, all sales are final. 

3. Physical Products
   Due to the ordering process for physical products, we are not able to offer returns, exchanges, or refunds. If a product arrives damaged, see below section for protocol. 

4. Technical Issues
   If you experience issues while purchasing a product (digital or physical), please contact our customer service team at purchaser@lamberthome.com as soon as possible. We will work to resolve any issues to ensure you’re able to use your product(s) as intended.

5. Damaged Physical Products
   If a physical product looks like it may be damaged, follow the below steps within 7 days of delivery:

1. Take photos of the product box before opening. Ensure pictures of damages are included. 

2. Open the box and inspect the product thoroughly. If you notice any damages on the product, take photos showing such damages. 

3. Email purchaser@lamberthome.com and include your name, order number, item name, and all photos of the dames. 

4. We will coordinate a new order with the distributor, and have that shipped to you as soon as possible!